The Knowledge Base
The Knowledge Base
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Knowledge Base Articles

Internet Issues

If you're having issues with your data but can still call and text, let’s check some basics before we deep dive into troubleshooting:   Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not,...

komal48 by Community Manager
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Getting an error message on the phone.

  NETWORK UNLOCK OR UNLOCK CODE REQUIRED OR NETWORK LOCKED OR SIM LOCKED.   This message usually means your phone is locked to your old network. We do warn you about this before joining! Read our unlocking guide to find out how you can fix this.     ...

komal48 by Community Manager
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Data APN Settings i.e. Internet & MMS Settings

An APN (Access Point Name) is a list of settings that allows your handset to connect to your network’s internet.  As part of our ongoing commitment to improve our network experience, 48 are making some changes to our data settings that require you to...

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komal48 by Community Manager
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About your My48

  Where can I find you?    At 48, we live online, so all of the information that you need to know is available through the My48 website, here, and your My48 app on Android and iOS.   What’s My48 and how do I access it?    My48 is free self-service op...

jess_48 by Community Manager
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All About Plans and Payments

Effective as of the 20th of August 2024, we've launched a brand-new unlimited, yes truly unlimited, data plan that will cover all of your needs, at an amazing price tag of just €12.99. Our Unlimited Data plan is available to both new and existing cus...

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jess_48 by Community Manager
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48: About Our Network

  About Our Network   48 has 98% population coverage across Ireland. We're running on Three Ireland’s network, so our coverage is the same as theirs.     You can check your soon-to-be network coverage, here. Just choose the "new customer" option to s...

jess_48 by Community Manager
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Joining 48: Who are We?

  So, you're thinking about joining 48 for the first time? The question isn’t why you should join, it’s why haven't you joined yet!      48 is a network for everyone: we keep things clear, uncomplicated, and to the point. We’re confident in who we ar...

jess_48 by Community Manager
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Getting Started: Returning to 48

  Check out our fantastic new plan and all the great features that are built into it, we really think you’ll enjoy the new changes! And don’t worry, you’ll still recognise us, as we have the same great network and sparkling personality as before!    ...

jess_48 by Community Manager
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Getting Started: Moving Your Number

  Can I keep my Number? Absolutely, when you’re activating your SIM you will have a choice to move your number to 48 or select a new number from us. See the quick how-to video below:     It's worth noting that when you activate your 48 SIM, you can ...

jess_48 by Community Manager
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Getting Started - How to Activate your 48 SIM.

  Yes, your SIM has arrived and you're ready and eager to get started.    You'll need to activate your 48 SIM when it arrives to finalise your account set up, receive your free 1GB and begin using your services.    Once your SIM is active, move your ...

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jess_48 by Community Manager
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