The Knowledge Base
The Knowledge Base
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Knowledge Base Articles

Internet Issues

If you're having issues with your data but can still call and text, let’s check some basics before we deep dive into troubleshooting:   Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not,...

komal48 by Community Manager
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Getting an error message on the phone.

  NETWORK UNLOCK OR UNLOCK CODE REQUIRED OR NETWORK LOCKED OR SIM LOCKED.   This message usually means your phone is locked to your old network. We do warn you about this before joining! Read our unlocking guide to find out how you can fix this.     ...

komal48 by Community Manager
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Data APN Settings i.e. Internet & MMS Settings

An APN (Access Point Name) is a set of settings that allows your device to connect to your network’s internet. Having the correct APN settings ensures a seamless data connection. After updating your device settings, make sure Wi-Fi is off and mobile ...

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komal48 by Community Manager
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About your My48

  Where can I find you?  At 48, we live online, so all of the information that you need to know is available through the My48 website, here, and your My48 app on Android and iOS. What’s My48 and how do I access it?  My48 is free self-service option t...

jess_48 by Community Manager
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All About Plans and Payments

Effective as of the 20th of August 2024, we've launched a brand-new unlimited, yes truly unlimited, data plan that will cover all of your needs, at an amazing price tag of just €12.99. Our Unlimited Data plan is available to both new and existing cus...

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jess_48 by Community Manager
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Joining 48: Who are We?

  So, you're thinking about joining 48 for the first time? The question isn’t why you should join, it’s why haven't you joined yet!    48 is a network for everyone: we keep things clear, uncomplicated, and to the point. We’re confident in who we are ...

jess_48 by Community Manager
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Getting Started: Returning to 48

  Check out our fantastic new plan and all the great features that are built into it, we really think you’ll enjoy the new changes! And don’t worry, you’ll still recognise us, as we have the same great network and sparkling personality as before!    ...

jess_48 by Community Manager
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Getting Started: Moving Your Number

Can I keep my Number? Absolutely! When activating your SIM, you can choose to move your existing number or get a new one. Need extra help? Check out our step-by-step video guide: Just a heads-up:If you choose to move your number during activation, yo...

jess_48 by Community Manager
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Getting Started: How to Activate your 48 SIM

To begin using 48 Mobile, you’ll need to activate your 48 SIM first. When activating your SIM, you can: Move your existing number, orGet a new number from us. If you're not ready to move your number right away, you can choose to get a new number from...

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jess_48 by Community Manager
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Getting Started - Order Your FREE 48 SIM.

To order your free 48 SIM, visit the Order SIM section on 48.ie or order through your My48 app (available on Android and IOS), in hurry then just tap here.  Just a Head Ups: While waiting for your SIM to arrive, it's a good idea to check if your phon...

jess_48 by Community Manager
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