There's usually a simple explanation for most problems. We’re pretty confident that if you check below, you'll understand what's happening with your calls and texts.
BOUGHT A PLAN BUT CAN’T CALL OR TEXT.
Has your plan expired yet?
If you’ve bo...
No signal bars or a "no service" error means no connection. The dreaded “no service” can seem like a bit of nightmare to fix.
Here are a few things you can try to get your phone back up and running in the below scenarios:
RECENT LOSS OF SIGNAL...
If you're having issues with messaging, then let’s check some basics before we deep dive into troubleshooting:
Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not, refer to Signal Issues...
If you're having issues with your data but can still call and text, let’s check some basics before we deep dive into troubleshooting:
Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not,...
NETWORK UNLOCK OR UNLOCK CODE REQUIRED OR NETWORK LOCKED OR SIM LOCKED.
This message usually means your phone is locked to your old network. We do warn you about this before joining!
Read our unlocking guide to find out how you can fix this.
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