48 Community

Not registered on network while roaming in France

I am on holidays in france and my phone is not working for calls, texts or mobile data. It keeps telling me I am not registered on the network or unable to register on network when I try to manually change to a different provider.I have tried APN and...

Roaming outside the EU

Just moved to 48 from 3. I used to be able to buy a 15GB 3day pass for 14.99 for countries outside the EU such as Turkey, UAE, US. Is anything like this possible on 48?

I haven't received SIM card

Hi, I ordered a SIM for the 12.99€ plan last Friday and I haven't received yet.I got a mail from 48 saying "Don't forget to activate your SIM".Is my order lost?

Error when trying to renew my plan

I have been a customer for over 6 months and I need to renew my plan which wasn't automated. Everytime I try to do this it tells me "ophs something went try, please try again later". Is there a problem with the system. I have no access to my phone un...

Hi, i have changed my card details on account as my card exp

Resolved! I can't log on to the app, I need to recharge my phone bill.

Want to change subscription & payment card details

I want to change my subscription type and update my bank account and payment card details.Best regardsGABRIEL

No service all of the sudden since yesterday

Is anyone having issues with the service.Since yesterday my service has not been working, no calls, internet or texts.Restarting the phone doesn't help.I generally have a good service but yesterday and today all gone..

Mobile data on iOS

Can you confirm my MMS and APN settings are provisioned correctly on my SIM? I’m on iPhone and can’t access the Mobile Data Network settings.

Suddenly having service problems - no calls/texts/mobile

Hi there, is anyone having issues with service lately. Since yesterday my service keeps dropping off, no calls, internet or text. Restarting the phone doesn't help.I have enough credit and data and the area I'm in always had good service.