Where can I find you?
At 48, we live online, so all of the information that you need to know is available through the My48 website, here, and your My48 app on Android and iOS.
What’s My48 and how do I access it?
My48 is free self-service option that allows you to manage and control your account, both on your phone and online. It’s easy to use, and allows you to do stuff like:
- Check your current plan allowance. (You can also check your remaining voice minutes by dialling *100*2# on your phone.)
- Access your Flexi Data.
- Check your remaining credit. (You can also check this by dialling *100# on your phone)
- Buy top-up credit, plans & add-ons for yourself using a pre-registered your payment card.
- Add/edit your payment card.
- Update your contact information.
- Manage your marketing preferences.
- View your PUK code.
- Access your transaction history
- Access your usage history
What’s the difference between the My48 app and portal?
There are two key differences between your My48 web and your My48 app.
- When you log in to your My48 web account, you can easily view your usage history, your last 6 months usage will be available to view should you need it. To view your usage history, simply click here - just a heads up usage history is currently available in web view only.
- The share data feature is only available in the app. This is the feature that allows you to share data with your friends. You’ll receive notification requests from friends on your My48 app and website, but to share your data, just pop into your My48 app. The reason why you need to use the app is that we need access to your phone contacts so you can make the transaction.
To get the most out of your 48 experience and stay in control of your account, we highly recommend downloading the My48 app. You'll have access to all your features anytime, anywhere
Forgot your My48 Password?
It happens to the best of us. If you have forgotten your password, then you can choose to create a new one. All you need to do is select “forgot password” at the sign-in screen on the My48 website or on your My48 app, and we’ll send you an email so you can create a new one.
Unable to log into My48 account?
If you can’t log in, we would suggest double checking that your email and password are spelled correctly. Too many failed attempts and your account will be locked for two hours. If this happens, don’t worry, just leave it alone for a while, and try again!
If you are still having issues, please contact 48 Customer Care, here.
