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Knowledge Base Articles

€12.99 plan now includes 5G at no extra cost

Exciting news! By the 15th February 2024, 5G will be available for free for all 48 customers on the €12.99 plan. This means you will be able to experience even faster speeds on our network at no extra cost.  FAQs:  1. What is 5G? 5G stands for the '...

EmmaM7995 by Community Manager
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Prepay Data Roaming Cap

To further improve your roaming experience, we’ve launched data roaming in 11 countries outside the EU/UK.  The below countries now support data roaming and usage will be charged from your available My48 account credit balance. Note: where credit ba...

jess_48 by Community Manager
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Upcoming Maintenance: Data APN

An APN (Access Point Name) is a list of settings that allows your handset to connect to your network’s internet. As part of our ongoing commitment to improve our network experience, 48 are making some changes to our data settings that will take effe...

A - Recent Android Devices with 1 APN Field.PNG B - Older Android Devices with 2 APN Fields.PNG
jess_48 by Community Manager
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We're here to help!

Let us help you! Here’s a one-stop shop for answering the most frequently asked questions from our 48 customers.   Overview: 1️⃣ Activating your SIM 2️⃣ Moving your number to 48 3️⃣ How to buy a plan Auto-RenewPay by cardAdding CreditGift Shop 4️⃣ A...

EmmaM7995 by Community Manager
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Donate Your Data: 48 Charity Partners

          In April 2020, we launched our flexi data features, giving 48 customers the power to do more with data. Flexi data gives you the option to donate up to 5GB of data every month to our charity partners, or alternatively, you can also choose ...

Donate Data.PNG
jess_48 by Community Manager
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Premium rate services SMS/text short codes

Premium rate services SMS/text short codes are usually five-digit numbers beginning with 5 i.e. 5XXXX. SMS to premium rate services typically cost more than ordinary texts depending on the short code.   Currently this service is not available on 48 a...

jess_48 by Community Manager
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Malware 'FluBot' or Delivery Fraudulent Service SMS

Malware 'FluBot' or Delivery Fraudulent Service SMS   What’s happening? Many people in Europe have been targeted with a text message that looks like it’s from a trusted delivery service like DHL, Amazon, Asda, and Argos etc. If you click and downloa...

jess_48 by Community Manager
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How to set up Tethering/Hotspot on your Handset

In some instances a notification can appear on some handsets to direct you to contact your network provider as you may incur additional charges for using hotspot/tethering.   However on 48 there is no additional charges for using hotspot/thethering a...

jess_48 by Community Manager
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iMessage & Facetime Set-Up

Whether you've got a new iPhone, or you’ve just joined 48 and already have an iPhone, you’ll want to set up iMessage and Facetime.   Below are some key points to help you get started, as well as some guides, just in case you happen to have any diffic...

jess_48 by Community Manager
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My48 App

        My48 app is free self-service option that makes it easy than to stay in control and manage your account while on the go.    If you already have the My48 app downloaded and have auto update enabled, then your phone will look after your update...

My48 App.PNG
jess_48 by Community Manager
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