The Knowledge Base
The Knowledge Base
52 PostsActivity in Knowledge Base
€12.99 Unlimited Data Plan
We’re thrilled to announce that as of the 20th of August “24 our €12.99 plan now comes with Unlimited Data! Enjoy endless browsing, streaming, downloading, and more without ever worrying about data limits. This upgrade offers new and existing custom...
€12.99 plan now includes 5G at no extra cost
Exciting news! By the 15th February 2024, 5G will be available for free for all 48 customers on the €12.99 plan. This means you will be able to experience even faster speeds on our network at no extra cost. FAQs: 1. What is 5G? 5G stands for the '...
Prepay Data Roaming Cap
To further improve your roaming experience, we’ve launched data roaming in 11 countries outside the EU/UK. The below countries now support data roaming and usage will be charged from your available My48 account credit balance. Note: where credit ba...
Upcoming Maintenance: Data APN
An APN (Access Point Name) is a list of settings that allows your handset to connect to your network’s internet. As part of our ongoing commitment to improve our network experience, 48 are making some changes to our data settings that will take effe...
We're here to help!
Let us help you! Here’s a one-stop shop for answering the most frequently asked questions from our 48 customers. Overview: 1️⃣ Activating your SIM 2️⃣ Moving your number to 48 3️⃣ How to buy a plan Auto-RenewPay by cardAdding CreditGift Shop 4️⃣ A...
Donate Your Data: 48 Charity Partners
In April 2020, we launched our flexi data features, giving 48 customers the power to do more with data. Flexi data gives you the option to donate up to 5GB of data every month to our charity partners, or alternatively, you can also choose ...
Premium rate services
Overview Premium rate services are offered by third party companies for services such as Television quizzes, game shows, competitions or TV voting. Ringtones and wallpapers. Horoscopes or psychic services. As the name suggests, these are “premium” s...
Malware 'FluBot' or Delivery Fraudulent Service SMS
Malware 'FluBot' or Delivery Fraudulent Service SMS What’s happening? Many people in Europe have been targeted with a text message that looks like it’s from a trusted delivery service like DHL, Amazon, Asda, and Argos etc. If you click and downloa...
How to set up Tethering/Hotspot on your Handset
In some instances a notification can appear on some handsets to direct you to contact your network provider as you may incur additional charges for using hotspot/tethering. However on 48 there is no additional charges for using hotspot/thethering a...
iMessage & Facetime Set-Up
Whether you've got a new iPhone, or you’ve just joined 48 and already have an iPhone, you’ll want to set up iMessage and Facetime. Below are some key points to help you get started, as well as some guides, just in case you happen to have any diffic...
