The Knowledge Base
The Knowledge Base
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Knowledge Base Articles

We're here to help!

Let us help you! Here’s a one-stop shop for answering the most frequently asked questions from our 48 customers.   Overview: 1️⃣ Activating your SIM 2️⃣ Moving your number to 48 3️⃣ How to buy a plan Auto-RenewPay by cardAdding CreditGift Shop 4️⃣ A...

EmmaM7995 by Community Manager
  • 37952 Views
  • 0 comments
  • 0 like

Premium rate services

Overview Premium rate services are offered by third party companies for services such as Television quizzes, game shows, competitions or TV voting. Ringtones and wallpapers. Horoscopes or psychic services. As the name suggests, these are “premium” s...

jess_48 by Community Manager
  • 22435 Views
  • 0 comments
  • 0 like

How to set up Tethering/Hotspot on your Handset

In some instances a notification can appear on some handsets to direct you to contact your network provider as you may incur additional charges for using hotspot/tethering. However on 48 there is no additional charges for using hotspot/tethering as y...

jess_48 by Community Manager
  • 148036 Views
  • 0 comments
  • 0 like

iMessage & Facetime Set-Up

Whether you've got a new iPhone, or you’ve just joined 48 and already have an iPhone, you’ll want to set up iMessage and Facetime.   Below are some key points to help you get started, as well as some guides, just in case you happen to have any diffic...

jess_48 by Community Manager
  • 57529 Views
  • 0 comments
  • 0 like

My48 App

        My48 app is free self-service option that makes it easy than to stay in control and manage your account while on the go.  Features available in you My48:  Buy a plan, additional credit & add-ons. Check your payment transaction history. Acces...

My48 App.PNG
jess_48 by Community Manager
  • 19026 Views
  • 0 comments
  • 0 like

Recruit & Reward with 48

  Love 48? Why not share it with your friends and get rewarded together With our Recruit & Reward programme, every time you bring a friend on board, you’ll both earn bonus credit and a €10 voucher of your choice. Even better? There’s no limit to how...

JerryJoseK0026_1-1781262994580.png
jess_48 by Community Manager
  • 16824 Views
  • 0 comments
  • 0 like

Flexi Data

Flexi Data What is Flexi Data? With Flexi Data, you're in control of your data. Whether you want to save it for later, swap minutes for extra GB, share it with a friend, borrow some when you're running low or even donate it to charity, the choice is ...

jess_48 by Community Manager
  • 29728 Views
  • 0 comments
  • 0 like

About your My48

  Where can I find you?  At 48, we live online, so all of the information that you need to know is available through the My48 website, here, and your My48 app on Android and iOS. What’s My48 and how do I access it?  My48 is free self-service option t...

jess_48 by Community Manager
  • 7593 Views
  • 0 comments
  • 0 like

Getting Started: Returning to 48

  Check out our fantastic new plan and all the great features that are built into it, we really think you’ll enjoy the new changes! And don’t worry, you’ll still recognise us, as we have the same great network and sparkling personality as before!    ...

jess_48 by Community Manager
  • 4243 Views
  • 0 comments
  • 0 like

Getting Started: Moving Your Number

Can I keep my Number? Absolutely! When activating your SIM, you can choose to move your existing number or get a new one. Need extra help? Check out our step-by-step video guide: Just a heads-up:If you choose to move your number during activation, yo...

jess_48 by Community Manager
  • 164318 Views
  • 0 comments
  • 0 like
Top Contributors