03-10-2013 11:49 AM
03-10-2013 10:01 PM
What does your online account say about your current and next memberships and current membership expiry date?
If you have a membership which still has some of its monthly period to run then buying another membership does not terminate it and kick in immediately. Instead the new membership "stacks" up to kick in when the current membership has run its full monthly course.
My quess is that your Guido membership still has a couple of weeks to run and the Don membership is stacked and will kick in when the Guido membership has run its course.
If that's the case and you need internet access on your Guido membership for the remaining two weeks or so then you need to buy an internet add-on.
Hope this helps.
03-10-2013 12:15 PM - edited 03-10-2013 01:55 PM
Are you aware of the difference between topping up and buying membership/add-ons?
Did you credit balance increase by the topup amount - log into your online account or dial *100# to get your credit balance.
If your topup went through and you then need to buy stuff from your credit balance you can do so online or by text:
Hope this helps.
03-10-2013 08:30 PM
03-10-2013 10:01 PM
What does your online account say about your current and next memberships and current membership expiry date?
If you have a membership which still has some of its monthly period to run then buying another membership does not terminate it and kick in immediately. Instead the new membership "stacks" up to kick in when the current membership has run its full monthly course.
My quess is that your Guido membership still has a couple of weeks to run and the Don membership is stacked and will kick in when the Guido membership has run its course.
If that's the case and you need internet access on your Guido membership for the remaining two weeks or so then you need to buy an internet add-on.
Hope this helps.
04-10-2013 03:00 AM
04-10-2013 10:22 AM
Glad that explained it for you.