Internet Connection

[Anon]

My phone can connect to wifi however will not use the free roaming internet I have from the 20euro a month deal. I've reset the internet connection settings but it still doesn't work. How can I resolve this? 

[1amcn]

Hi

Assuming you have not breached 48s fair usage policy (you would have notification if so) & you have had no data issue before, you may need to contact support.


Click below to contact the care crew   

http://help.48months.ie/requests/new

How long does it take to get a reply?

 The 48 support crew work 7 days a week from 8am to 10pm. 

🙂

[dalyer · Accepted solution]

Try all of the steps here to configured your internet settings - not just for Samsung Galaxy phones in spite of the link name:

http://community.48months.ie/t5/Need-Help/Samsung-Galaxy-phones-internet-settings/m-p/13363#M4013

You presumably know that the phone will generally not use the carrier data connection as long as it can use wifi instead?

Hope this helps.