48 Community

Why can't I receive message from other countries?

Auto-renewal failed now can't buy plan/update card details

I have a direct debit unlimited phone plan with 48. This comes out of my account monthly. I changed my bank details over the last month. My phone bill didn’t renew this month because I didn’t update my bank details. I tried to add a card to my accoun...

Lost phone - what should I do now?

I lost my phone. What should I do now?

Phone has no data and cannot make calls

Hi, I have just credit in the phone but I cannot make calls and have no data still.  

Phone says SIM not supported

phone says sim not supported

How to keep my old number when moving to 48?

I want to keep my old number from my previous carrier but seem to be given a new number which I do not want how can this be resolved

Loss of connection following loss of "mobile networks" links

Following receipt of an email from you about updating APN links and my attempt to do so I have lost access to the 48 network.  I no longer have a "mobile networks" link in my "connections" settings and have no idea what has happened.  I urgently need...

Billing issue

Hi ,   I signed up for 12.99 per month plan with the second month free - but I have been charged -  12.99 - 25th March , 3rd April , 25th April , 28th April - ???? Can come back to me as to why this is happening? 

Add new card to my plan