Auto-renewal failed now can't buy plan/update card details

[KevinT6351]

I have a direct debit unlimited phone plan with 48. This comes out of my account monthly. I changed my bank details over the last month. My phone bill didn’t renew this month because I didn’t update my bank details. I tried to add a card to my account which didn’t work and I also tried to buy a new plan because the previous one automatically cancelled. Any time I try to buy a new plan it says error or contact an agent. Does anyone have any insight on this? Alternatively does anyone have a number to ring 48 or an agent ?

[dalyer]

Several people have reported something similar over the past months but there's never been a general explanation or fix posted.

You need to do what the error message says - contact 48 support for assistance. 

See the links in my signature below.