Calls and texts arnt being received

[Anon]

My calls and texts still arnt being received properly is there anything else you can do

[1amcn]

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@hollystafford wrote:
When people try to call me it says I'm unavailable

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Hey There,

So hollystafford, can you Call/Text use Data? 

This is unusual - did your Phone work at all since changing to 48 or has it just occurred?  (Edited)

I have just seen you have previously posted it has has not worked since switching, odd that.

Is everything as it should on your 'My 48' page,  you don't  have any alert banner's/Notification message's there?

[1amcn]

Hi Again - Run through the list Below

• Check signal - Take Phone out of protective case if you have one, (it can hinder Network)
• Reset network settings, Check your setting's are correct.
• Reposition SIM card - Power off, Take card out, wipe gently and place back into card slot, Reboot.
• Update iPhone/Sync with iTune's
• Check With 48 Agent's that everything is as it should    http://help.48months.ie/requests/new

[Anon]

I tried everything you told me and its still not working

[Anon]

Still nothing's working

[Anon]

Iv tried everything you said

[1amcn]

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@hollystafford1 wrote:
Iv tried everything you said

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Hi

Have you tried the sim in another handset??? Can you check if you can recieve text's/call's in that handset - any handset old or new will do...

This is quite important - it basically let's us know if  it's the Sim or The handset causing the problem's.

You will need to keep the sim in for a bit to test this properly.

Can you post back your finding's

[Anon]

I cant try the sim in another handset because i don't have another one to test it with sorry! Try putting your phone on roaming mode when you have it setup. When i first changed mine over i wasnt able to use my data to use the internet, but then i set the phone on to roaming and it worked so maybe you could try that 🙂

[1amcn]

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@marco994 wrote:

I can't try the sim in another handset because I don't have another one to test it with sorry! Try putting your phone on roaming mode when you have it setup. When I first changed mine over I wasn't able to use my data to use the internet, but then I set the phone on to roaming and it worked so maybe you could try that 🙂

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Hi

I can't seem to decipher if you are answering as/for the person in the OP, or you are another user trying to advise, do you have two account's?

[Anon]

It's only vodaphone numbers that arnt getting through to me

[dalyer]

You probably need to log a support query to ask 48 support to look into this for you:

How to get help

Hope this helps.