Why LTE instead of 4G or 5G?

[SarahH4387]

Hello,

My phone is showing LTE instead of 4g and 5g. How do i fix this please

[dalyer]

Are you sure that your phone is capable of 5G?

What is the make and model?

Are you on the €12.99 plan which is the only one that offers 5G connectivity?

Some phones show LTE when on 4G and that doesn't indicate any problem - e.g.:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

Are your APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you are on Android you can text "APN" to 50048 and follow the instructions here to configure your APN settings correctly:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you need to contact 48 support about this then see the links in my signature below.