Question About €9.99 Offer After Switching to 48

[JiayinC8562]

Dear 48 Customer Support Team,
I hope you are doing well.
I recently switched my phone number to 48 because I saw the €9.99 offer on your website. I was very interested in this offer, and it was the main reason why I decided to change my mobile provider.
However, after transferring my number to 48, I noticed that my plan costs €12.99 instead of €9.99.
Could you please explain why I did not receive the €9.99 offer? I would also like to know if it is possible to change my current plan to the €9.99 offer.
Thank you for your time and help. I look forward to your reply.
Kind regards,
Jiayin Chen

[dalyer]

Do you meet the criteria for the relevant offer? 

• The 24 month one: https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/%E2%82%AC9.99OfferT%26CsOctNovDec26New.p...
• The 6 month one: https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/%E2%82%AC9.99OfferT%26CsOctNovt261.pdf

If you do then if you proceed to checkout do you get a €3 discount on the first €12.99 plan? 

(Subsequent plans must be purchased via auto-renewal).

If you aren't getting the offer and think that you should then you'll need to contact 48 support for further assistance.

They don't generally monitor or respond to posts here on the Community Forum.

To contact them see the links in my signature below.