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Request to Restore My Original €9.99 Plan

PrathamP2546
Newcomer

‎10-10-2026 11:26 AM

Dear 48 Customer Support Team,

I am writing regarding my monthly Unlimited Data plan.

When I purchased my SIM, I received the Unlimited Data plan for €9.99 per month, including 5G data and 20GB EU/UK roaming. My plan was activated with auto-renewal enabled, and the app showed my next renewal date as 10 October 2026.

Today, my renewal payment failed, even though I had sufficient funds in my bank account. After the failed payment, I noticed that the app was showing €12.99 instead of my original €9.99 plan.

I would like to continue using my original plan at €9.99 per month. Could you please check my account, explain why the renewal payment failed, and help me renew my plan at the original price?

I would appreciate your assistance in restoring my original offer, as I did not intend to change my plan.

Thank you for your time and support. I look forward to your response.

Kind regards,
Pratham Patil
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dalyer
The Legend
The Legend

‎10-10-2026 11:53 AM - edited ‎10-10-2026 11:56 AM

As far as I know you need membership plan auto-renewal enabled in order to qualify for the €3 discount on the €12.99 plan for 6 months. 

I think that if auto-renewal ever fails then you lose that offer and revert to the full price of €12.99, but the terms and conditions aren't quite clear on this point:

You'll need to contact 48 support to check this with them and see if they can help you at all. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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