upgraded

[JUNH0941]

I have upgraded from 4G to 5G and successfully made the payment. Why can’t I use it now?”

[dalyer]

See here: 

• https://community.48.ie/t5/The-Knowledge-Base/12-99-plan-now-includes-5G-at-no-extra-cost/ta-p/61556

What plan are you currently on? 

What does your My48 account dashboard say about your current membership plan and expiry date? 

• https://48.ie/my48

Has your €12.99 5G plan started yet? 

Or is it listed as a stacked upcoming membership plan on your Buy Plan page such that it won't start until your current plan ends?

• https://48.ie/my48/memberships

Do you have a 5G phone? 

Are your APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you need to contact 48 support about this then see the links in my signature below.