"Plan expired" message when making calls

[LakshitaR0279]

Hi, I’ve upgraded to 5G paid the €12.99 and my current plan expired but when I’m trying to call anybody (an automated message is saying that my plan has expired.)

[dalyer]

What does your My48 account dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

Are there any stacked upcoming membership plans on your Buy Plan page?

• https://48.ie/my48/memberships

Can you receive calls? 

Can you send/receive texts? 

Can you use mobile data? 

If you need to contact 48 support about this then see the links in my signature below.