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Problem moving my number

Newcomer
Posts: 1
‎01-11-2020 01:54 PM

Guys I'm trying to join the 48 network but I keep receiving emails stating there's been a problem.

I'm trying to move from prepay GoMo to 48. I have chosen every option available in a desperate attempt at one of them working but all results in the same. 

 

I can't seem to be able to get in contact with someone from 48. There never seems to be a live chat option available, I've been trying the past 2 days. Any recommendations? 

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Re: Problem moving my number

The Legend
Posts: 16,195
‎01-11-2020 02:01 PM
The chat facility is appearing here for me right now on the mobile view of the site

https://48.ie/help

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Problem moving my number

Newcomer
Posts: 1
‎30-03-2021 03:34 PM

me too

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Re: Problem moving my number

The Legend
Posts: 16,195
‎30-03-2021 03:53 PM
"me too" what?

Porting number problems?

https://community.48.ie/t5/The-Knowledgebase/Getting-Started-Move-Your-Number/ta-p/53100

Inability to contact 48 support?

See the link in my signature below.

Something else?

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Problem moving my number

Newcomer
Posts: 1
‎30-03-2021 06:21 PM
I want to move my number but am not receiving the code they send
Posted from Huawei EML-L09
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Re: Problem moving my number

The Legend
Posts: 16,195
‎30-03-2021 08:52 PM

Do you have the old network's SIM in your phone and is it working in order to receive the code?

Can you receive other texts on that SIM?

You may need to contact 48 support to ask them to look into this issue and see if there is another way to obtain the number porting security code if you cannot receive it using the old SIM.

 

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
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