Can I keep my Number?
Absolutely, when you’re activating your SIM you’ll have a choice to move your number to 48 or select a new number from us. See the quick how-to video below.
Its worth noting that when your do active your 48 SIM that you can opt to take a tempoary number for the moment and then move your number once your account has been set up.
This allows you to have a service on your old network SIM and your new 48 SIM until your number move has completed. As soon as your exsisting number moves then the service on your old sim will no longer be available and your up and running on 48.
Quick Steps.
Just a Heads Up
Account Types Explained
Prepay - you were pay as you go with your old network and topped up your account. You'll need to know if your details were registered or unregistered to your old account. Basically if your old network had your personal details i.e name, address etc.
Bill Pay: You either had a contract or sim only plan and you paid your bill monthly. We'll need your old bill pay account number you'll find this on an old bill or if your not sure just give your old network a shout.
Business/Family Account - There’s more than one number on the account(multi-line). We'll need your old bill pay account number you'll find this on an old bill or if your not sure just give your old network a shout. As there's mre then one number these requests taken a bit longer to go through so to make the move easier for you,you can opt to select a new number temporarily from us when you activate your SIM. Then follow the above steps to move your number.
Quick Tip - If you've teken a new number from us then this is saved on your My48 account. Just Login to your My48 >> Go My Profile >> My details and your number will display here.
We’ve got you covered, if you change your mind you can still move your existing number to your 48 SIM. Login to My48 >> My Profile >> Move Your Number. In a hurry just click 👉 here
Yes, all networks work between the below hours for moving numbers. Outside opening hours, you can still submit your request, but the clock won’t start until the next morning opening hours begin.
If you submitted your number to move during opening hours, see above, then the time it takes to complete will vary depending on your old network account type.
Not to worry this can happen and its easy fix. Your current network will reject our request to move your number if the details you've entered dont match their records. So for example if you select you've a prepay registered account but you actually have a prepay unregistered account then you'll get an email from us to let you know your number hasnt moved but to try again. To resubmit your request then login to your My48>> Settings >>Move Your Number and start afresh. To avoid getting the same email again it might be best to get onto your current provider and they'll give your exact details so you can get moved over.
There can be a few reasons for this so check the below.
If you've followed the above and still need some help then give our Care Crew a shout and they'll be happy to help in getting this resolved for you.
While you're here, check out our "Featured Topics" below.
Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.