Guys I'm trying to join the 48 network but I keep receiving emails stating there's been a problem.

I'm trying to move from prepay GoMo to 48. I have chosen every option available in a desperate attempt at one of them working but all results in the same. 

I can't seem to be able to get in contact with someone from 48. There never seems to be a live chat option available, I've been trying the past 2 days. Any recommendations?