cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

payed my package but no internet or calls

Anon
Not applicable
I renewed my guido today and i have yet to get my calls and internet can somebody help
1 ACCEPTED SOLUTION

If your expiry date is the 25th then your current membership won't expire until tomorrow at midnight and then your new membership will kick in. If you have used up allowances on your current membership and need to make calls/send texts etc. then you need to buy an add-on:

 

http://www.48months.ie/boiler-plate/add-on-rules

 

Memberships always run their full monthly course. Buying a new membership when you have a current one in place does not prematurely end the current one. The new membership stacks to kick in when the current one has expired.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

3 REPLIES 3

dalyer
The Legend
The Legend

What does your online account say about your membership status (current and next if applicable) and expiry date?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
25/6 until the 25/7 does that mean it wont b available until then

If your expiry date is the 25th then your current membership won't expire until tomorrow at midnight and then your new membership will kick in. If you have used up allowances on your current membership and need to make calls/send texts etc. then you need to buy an add-on:

 

http://www.48months.ie/boiler-plate/add-on-rules

 

Memberships always run their full monthly course. Buying a new membership when you have a current one in place does not prematurely end the current one. The new membership stacks to kick in when the current one has expired.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.