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Emergency calls only

Maryk3275
Newcomer

My phone is showing emergency calls only, if i put the sim into another phone it works fine and if i put a sim into my phone it works fine, i have internet, if someone rings me it rings out but i do not hear it or get notification, whats the problem? It seems its not the phone and not the sim...or the network! im baffled..

3 REPLIES 3

dalyer
The Legend
The Legend

When was it working ok last? 

What changed since then? 

E.g. phone software update, settings changes, factory reset, new phone handset, returned from roaming abroad, etc.?

If you do a manual search for networks can you see and connect to 48?

What make and model of phone is it?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Its a samsung s21 plus, i got the screen changed, but my work sim works in it no problem, and my 48 sim works in my work phone...im confused 

You didn't address these questions...

> When was it working ok last? 

> If you do a manual search for networks can you see and connect to 48?

You could maybe try a replacement SIM but if the existing 48 SIM works ok in another phone then that may not make any difference. 

Does anyone else that you know use 48 so that you could try their SIM just to see what happens?

Maybe some of the suggestions here might be useful? 

You might also need to contact 48 support but, to be honest, I wouldn't necessarily hold out much hope of them solving this problem especially if they consider it a handset issue. 

To contact them see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.