48 Community

clairemg · ‎31-01-2015

Hi, my internet has stopped working and I have over 1gb left and have turned my phone off and on and tried the same with the flight mode..can you help please?

dalyer · ‎31-01-2015

Was there any software update on your phone?

Are the settings still correct?

http://community.48months.ie/t5/Need-Help/nexus-5/m-p/33205#M11511

You seem to be using a Samsung phone and it seems that these can sometimes spontaneously lose the APN/internet settings and need reconfiguration for some reason.

If you can't get it working then you'll probably need to contact 48 support:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.