48 Community

nn · ‎07-04-2016

Internet not working on my Alcatel??

dalyer · ‎07-04-2016

Did you configure your internet/APN settings?

Do you have a data allowance?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

nn · ‎07-04-2016

Hi, yeah I entered the generic internet settings. I have the Don membership?

dalyer · ‎07-04-2016

Check your settings against those in the link that I posted because some of the settings on this website are wrong.

Post your settings here for review.

Screenshots are the best if possible.

Otherwise just transcribe them and list them out here.

If you have Authentication type set to anthing (e.g. PAP, CHAP etc.) then clear it and leave it unset.

Also if you have APN type set to "default,mms,supl" and it doesn't work then try "*" (without the quotes) instead.

When you make any changes to your settings toggle airplane mode on and then off again or reboot the phone.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎08-04-2016

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

nn · ‎11-04-2016

Hi,yeah got internet going. Coverage is not great in Castletroy, Limerick? Why is this??

dalyer · ‎11-04-2016

Some people were reporting problems down that direction last week.

Not sure what the problem was or is.

You probably need to contact 48 support for advice/assistance on that issue.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.