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cant receive incoming calls for one number

Newcomer
Posts: 1
‎13-06-2021 12:29 PM

I cant receive calls from one vodafone number. All other numbers are fine. The other person checked with vadofone and they said the problemis 48

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Re: cant receive incoming calls for one number

The Legend
Posts: 16,533
‎13-06-2021 12:39 PM
You'll have to contact 48 support about this.
It seems to happen to some people from time to time for some strange reason.
See the link in my signature below or email them at support@48months.zendesk

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: cant receive incoming calls for one number

Visitor
Posts: 7
‎20-07-2021 07:54 PM

Hi

 

Did the support team at 48 resolve this for you? I have a similar issue where I cannot receive calls from one Eir landline. I can make calls ok to this Eir landline and I haven't heard from anyone else saying they cannot call me.

 

Thanks.

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Re: cant receive incoming calls for one number

The Legend
Posts: 16,533
‎21-07-2021 10:42 AM

@MauriceH5750 wrote:

Hi

 

Did the support team at 48 resolve this for you? I have a similar issue where I cannot receive calls from one Eir landline. I can make calls ok to this Eir landline and I haven't heard from anyone else saying they cannot call me.

 

Thanks.


 

Whatever about anybody else, you'll need to contact 48 support yourself about this because it's almost certainly a problem at their end and not something that you will be able to fix yourself.

See the link in my signature below.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: cant receive incoming calls for one number

Visitor
Posts: 7
‎21-07-2021 11:01 AM
I did log a call with 48 a couple of days ago, I was just interested in finding out if they were able so solve renefoody's issue, which is similar to the one I'm having.
Posted from Motorola moto g(9) plus
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Re: cant receive incoming calls for one number

The Legend
Posts: 16,533
‎21-07-2021 08:35 PM

@MauriceH5750 wrote:
I did log a call with 48 a couple of days ago, I was just interested in finding out if they were able so solve renefoody's issue, which is similar to the one I'm having.

 

Did they get back to you with a solution?


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: cant receive incoming calls for one number

Visitor
Posts: 7
‎21-07-2021 10:30 PM

Nope, I haven't heard anything back as yet, will put in a chaser tomorrow.

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Re: cant receive incoming calls for one number

Visitor
Posts: 7
‎22-07-2021 09:29 AM

The response from 48 is that it's not an issue on their network but an Eir routing problem....Here we go, this will be fun!

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Re: cant receive incoming calls for one number

The Legend
Posts: 16,533
‎22-07-2021 12:48 PM

That's not great alright and I wonder if it's even correct... Man Sad


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: cant receive incoming calls for one number

Visitor
Posts: 7
‎22-07-2021 01:58 PM

It's an odd one alright. The full scenario is as follows:

 

Issue: Unable to call a newly ported number from an Eir home phone, which was ported over to 48 a few weeks back, used to be with Eir mobile and was able to call this mobile number from the Eir home phone prior.

 

- When calling the mobile number from the Eir home phone, the following Eir message is spoken: "Your call cannot be completed as dialled, please check the number and try again. If it's still an issue, please contact the Eir Customer support team."

 

So I contacted the Eir support team. They said there's no issue on the home line, it's a 48 issue. Contacted 48 and they are telling me it's an Eir routing problem, so will get onto Eir next.

 

I have tried plugging in a different phone into the home line and the problem is still there. I have asked someone else, who's also using Eir Home to call this mobile phone and they get through ok....

 

It's a mystery...

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