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Not receiving incoming international calls and texts?

Visitor
Posts: 14
‎18-04-2015 05:21 PM

Hi,

 

Someone has tried texting and calling me over several days from an Irish mobile in Portugal.  I have not received any of the calls or texts and have had no missed calls.  They ended up having to call someone elses mobile here - on a different network - for them to pass on a message.

 

Why am I not receving the incoming calls or texts when my friends phone does?

 

Thanks

 

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Re: Not receiving incoming international calls and texts?

The Legend
Posts: 16,626
‎18-04-2015 07:32 PM

You probably need to ask 48 support to look into this for you:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Not receiving incoming international calls and texts?

Newcomer
Posts: 1
‎01-09-2021 01:05 PM

Hi there, I'm having the same problem and the online agent couldn't help us. He simply said "we don't block numbers". I use to be with Lycramobile in Ireland and could get texts from the uk on my phone (so could my wife). We then ported our number to 48 but no longer get the UK sms messages. The only thing that changed was the porting of the number (we still have the same phones). The UK carrier says the sms was sent and was charged. Something is happening at the last step in the process. Most disapointing. They (uk) said "We have checked the logs for the reported MSISDN and found that the messages were processed from our platform towards the carrier operator's end and from carrier operator's platform towards the end user's handset in timely manner."

 

Any help?

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Re: Not receiving incoming international calls and texts?

The Legend
Posts: 16,626
‎02-09-2021 10:17 AM

If it comes to it and is of any use then there is a complaints process outlined in the code of practice:

 

https://48.ie/legal/code-of-practice


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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