Non-48 customer can't make calls to me or send me texts?

[Anon]

Hi so in my family two other 48 users can text me and can call me as normal but another member who is on e mobile cannot call me or text me. We've been trying for the last hour but his calls aren't coming through nor are his texts??? 

How do I sort this? Any help would be appreciated!

[Anon]

hmm... that seems like an issue on the e-mobile side of things!

is he able to send calls/texts to other networks fine?
are you able to send him calls/texts?

[dalyer]

This has cropped up a few times for 48 users.

Just in case it's an issue at the 48 end I think you should log a support query to ask 48 to look into this for you.

How to get help

Hope this helps.

[Anon · Accepted solution]

Thanks for the help, turns out my phone took a bit longer to transfer over... even though it said I was with 48 I only got the welcome to 48 text about 4-5 days later 🙂

[dalyer]

Still sounds odd but if it's all working now then happy days...