48 Community

xxnikkixx · ‎14-05-2015

I payed my membership yesterday and my Internet should have been back this morning but even though it's credited to my account I have no Internet on my phone. I'm payed up to date and have all necessary settings switched on and also configured my phone again just in case but no luck.why don't I have internet?

dalyer · ‎19-05-2015

Can you even connect to http://www.48months.ie ?

(The 48 site can be accessed if the settings are correct even if you have no data allowance balance).

If not then the settings are probably still wrong.

Are you also sure that the correct 48 APN is selected for use?

And reboot after any changes just in case although it shouldn't really be necessary.

It would help if you could post screenshots of your APN screen and the APN settings.

If you still cannot get it working then contact 48 support for further assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎14-05-2015

What does your online account say about your current membership status, expiry date and data allowance?

Is there a next membership and start date listed in the Membership Planner section?

Dial *100*8# - what does it return?

Does everything else work OK - calls and texts?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

xxnikkixx · ‎18-05-2015

Yes everything else works fine.i have data allowance there when I check my account but I can't get the internet on my phone . I got it briefly the other day for an hr or so and nothing since. The Internet symbol isn't on the screen. All the right things are switched on

dalyer · ‎18-05-2015

Are your internet settings correct?

Do they match these?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Are you sure that data roaming is enabled?

If necessary post your settings here for review - screenshots are the best if possible.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

xxnikkixx · ‎19-05-2015

Data roaming is definitely enabled and for some reason my Internet settings weren't correct so I have changed them to what they should be.still no Internet

dalyer · ‎19-05-2015

Can you even connect to http://www.48months.ie ?

(The 48 site can be accessed if the settings are correct even if you have no data allowance balance).

If not then the settings are probably still wrong.

Are you also sure that the correct 48 APN is selected for use?

And reboot after any changes just in case although it shouldn't really be necessary.

It would help if you could post screenshots of your APN screen and the APN settings.

If you still cannot get it working then contact 48 support for further assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎20-05-2015

Did you get it sorted so?

What was the problem?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Internet not working