I paid my membership it came out of my account

[Anon]

But didn't come through it said successful I'm wondering if u can help please
Thanks a mill
Elayne

[1amcn · Accepted solution]

Hi elayne79

Can you check your 48 online account & see if the money is in your balance...

Also, if your current membership is still active, the one you purchased today will be highlighted in green below the status of that membership on your online account.

That will kick in after your current membership expires.

You are probably well aware that topping & purchasing membership are done in two stages & requires you to act out this process each time you wish to renew membership (if you choose to buy one at a time)

🙂

[Anon]

Hi I topped up a while ago and said success but still not come through could u please check it out for me thank you
Elayne Grant

[dalyer]

Remember that topping up (your credit balance) is not the same as buying membership or add-ons:

Everything about membership

Where has my credit gone? 

What exactly does your online account say about

- membership status and expiry date (for both current and next memberships if applicable)

- expiry date

- cash credit balance

- transactions in the My History section of your account

If necessary contact 48 support for assistance:

How to get help

Hope this helps.