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I bought €12.99 top up on your site but €25 was deducted

KudiratO2685
Newcomer

‎09-11-2024 12:05 PM

 
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1 REPLY 1

dalyer
The Legend
The Legend

‎09-11-2024 12:28 PM - edited ‎09-11-2024 06:38 PM

Was it your first membership plan purchase? 

The first membership plan also charges a one time activation fee of €12.99.

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

So when you buy your first membership plan you'll be charged €12.99 for the membership plan and €12.99 for the one-time activation fee. 

I.e. €25.98 altogether.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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