Can't connect
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10-08-2016 07:24 PM
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11-08-2016 02:56 AM - edited 11-08-2016 02:57 AM
Hi
Have you also a current membership?
Add on's etc only work if in conjunction with a live 48 membership...
Check your Membership status when you log in... If expired, you will need to purchase a membership to use your EU add on's.
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12-08-2016 10:49 AM
Did the reply post help? Have you service?
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20-08-2016 06:03 PM - edited 20-08-2016 06:05 PM
For what it's worth I was also in France for the past couple of weeks and had no problems with incoming and outgoing calls and texts. However I didn't buy any EU roaming add-ons because it's largely just as cost effective to just topup your credit balance and pay for incoming/outgoing calls and outgoing texts from that instead of buying the add-ons. (There's a small saving in outgoing calls with the add-on but it's really marginal) . I topped up by about a tenner and that got me through the trip. My girlfriend is also on 48 and things worked for her fine using the same cash credit topup approach.
Hope this helps.
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21-08-2016 02:56 PM
Did that help at all?
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01-09-2021 10:48 AM
Hi I am having the same issues. Cannot get internet, it just keeps looping to no service. I have tried literally EVERYTHING ! So I will be switching from 48 when I return home. Cannot put up with this nonsense. I am going to get a SIM card today. Luckily I have a dual sim phone.
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01-09-2021 12:01 PM
Does this help at all?
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