Payment deducted twice
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17-06-2024 07:31 PM
Hi,
I recharged my plan for a month, initially it showed error for payment and for second time when i tried to pay, my payment was deducted twice. Can you help to get the refund please.
Thanks
I recharged my plan for a month, initially it showed error for payment and for second time when i tried to pay, my payment was deducted twice. Can you help to get the refund please.
Thanks
1 REPLY 1

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17-06-2024 09:37 PM - edited 17-06-2024 09:38 PM
If both payments went though ok in spite of the error then you should have two membership plans on your account.
Maybe one currently active here:
And one stacked on your account as an upcoming membership plan for the next month here:
In which case you haven't lost out.
If you still need a refund then you'll have to contact 48 support.
See the links in my signature below.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
