Payment of the tariff

[MariiaI9614]

Hello, I topped up my account with 10€, but there were 5€ on my account. I paid for the tariff, but I didn't receive it. What should I do?

[dalyer]

Your post is not really that clear.

What exactly do you mean by "top-up" here? 

Cash credit or membership plan or add-on?

What do you mean by "I paid for the tariff"?

What exactly did you try to buy?

What did you not receive? 

Cash credit top-up of €10?

Something else? 

What does your Transactions page say about the recent payments/purchases?

• https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership status and expiry date? 

• https://48.ie/my48

Does your Buy Plan page list any upcoming membership plans? 

• https://48.ie/my48/memberships

Have you been able to successfully buy membership plans, cash credit, top-ups up to now?

If you need to contact 48 support about this then see the links in my signature below.