I'm having a similar problem. I've been trying to contact someone from 48 for the last 3 days with no success. Is there a live chat function? Emails just seem to go into a black hole. This has to be the worst customer service I've every encountered.
I'm fairly tech-savvy - Can anyone please tell me how I can contact someone from 48 who might actually want to help me to give their company my money?
The web chat option sometimes appears on the righthand side of the page ...a little Webchat box appears and click on that. You're right though..the website user experience is terrible.
James, on the righthand side of what page?
"I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here."
The link in that sentence is not a link to a chat facility.
I know but as I already said above the new site does not allow me to change my signature to fix it!
The Web chat seems to pop up randomly on any page. Sometimes its there, sometimes not!
Yes - unfortunately it seems very hit and miss lately.
And more miss than hit as far as I can see.