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Number hasn't ported after 5 hours

DOAAALH5164
Newcomer

I did activate my new sim and asked to move my number 5 hours ago, it doesn't move yet

5 REPLIES 5

dalyer
The Legend
The Legend

See here: 

As it says, if there are problems or delays with the number porting then you probably need to contact 48 support for assistance. 

To contact them see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

YvetteE5109
Newcomer
Did you ever fix it?

Did you read my reply? 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

My porting has been ongoing for almost 2 days. I cant make calls and i dont have any data either

See my previous reply about number porting issues:

What happens when you try to make a call? 

Any error messages? 

Do you have an active membership plan in order to use services?

For data to work you'll need to configure your APN settings.

Text "APN" to 50048 and follow the instructions here to do this: 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.