48 Community

judita041 · ‎25-04-2017

My phone's (One Plus 3t) software updates 2 days ago and ever since my data is not working even tho I've over 900MB left, any ideas? 😥

EDIT: updated subject line to reflect the topic

dalyer · ‎25-04-2017

Perhaps the software update wiped your APN/internet settings and you need to reconfigure them?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎25-04-2017

Perhaps the software update wiped your APN/internet settings and you need to reconfigure them?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

judita041 · ‎25-04-2017

thanks, unfortunately I didn't fix it .. none of my settings is called APN only VPN, is it the same?

judita041 · ‎25-04-2017

if it is, it only asks for a name, server address, username and password and also asks for type which is on PPTP

dalyer · ‎25-04-2017

Are you sure that you're looking at APN and not VPN?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

judita041 · ‎25-04-2017

I got it, typed in all the codes but I cannot save it without typing in Name, what should I type in for that? thanks

judita041 · ‎25-04-2017

I got it working eventually, thanks very much!

dalyer · ‎25-04-2017

Glad to hear that you got it working.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

One Plus 3t data not working since software update