Solved: sim card not supported on iphone 6 plus - Page 3

dalyer · ‎22-06-2017

Did that help at all @calf91?

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calf91 · ‎22-06-2017

Is it possible that it's locked to another network even though it was previously working on EE? EE have no record of the phone's IMEI as being locked by them. Could there be some sort of regional lock on the phone to the UK that is preventing it being activated in Ireland? Or at least on the 48 network.

dalyer · ‎22-06-2017

I don't really know sorry.
iPhones simply seem to be a lot of hassle generally due to the stupid way that Apple do things.
Maybe an Apple store can tell you for sure whether or not it's locked.
If it's unlocked then it should activate on 48 as long as you have some cash credit on your account to pay for the UK SMS that the activation process sends behind the scenes (25c) as part of Apple's stupid activation requirements.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

calf91 · ‎22-06-2017

I tried adding a euro to my account but that had no effect. Surely the 25c issue is gone now anyway with the new EU roaming.

I will go back to Apple again. Had a good chat with their customer support yesterday and the best solution they could offer was to try an arrange a call between themselves, EE and the phone's previous owner, in the hope of EE discovering that they were wrong and actually can unlock it after all. I'll try this but it make take a while to arrange.

dalyer · ‎22-06-2017

The 25c SMS has nothing to do with roaming.
The Apple activation process silently sends a UK SMS behind the scenes.
International texts cost 25c per SMS on 48.
That's why cash credit is needed on your account to activate an iPhone due to the stupid way that Apple do things.

If putting cash credit on your account, switching off and on again and waiting a while didn't help then the problem may not be activation (yet).
The original error message does suggest that the phone is locked to some network.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

dalyer · ‎23-06-2017

Did that help at all @calf91?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

SamanthaG4943 · ‎03-12-2020

Did you ever get this sorted ?

dalyer · ‎03-12-2020

@SamanthaG4943 wrote:
Did you ever get this sorted ?

Did you try the suggestions that I posted above?

https://community.48.ie/t5/Phones/sim-card-not-supported-on-iphone-6-plus/m-p/45619/highlight/true#M...

Are you actually using an iPhone because your post is ostensibly coming from a Huawei phone?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.