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Forgoten user name and password

Newcomer
Posts: 3
‎27-11-2020 10:09 PM

Hi all, 

 

I have 48 SIM. Now when I want to activate that SIM I realised that I have no user name or password. I have only name on envelope. Cant remember what email I've used when ordered SIM card. Is there any way to retrieve the email?

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Re: Forgoten user name and password

The Legend
Posts: 16,624
‎27-11-2020 10:37 PM
How did you log in to post here?
Wasn't that with the email address and password associated with your My48 account?
If not then you'll need to contact 48 support and ask them to remind you of the email address associated with your My48 account and then reset your password.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Forgoten user name and password

Newcomer
Posts: 3
‎27-11-2020 11:17 PM

I've ordered two SIMs. ne was activated and another was not.

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Re: Forgoten user name and password

The Legend
Posts: 16,624
‎28-11-2020 12:00 AM
I don't understand the relevance of that information to your original post.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Forgoten user name and password

Newcomer
Posts: 3
‎28-11-2020 05:08 PM

TWO sim cards ordered on TWO emails.

One activated.

Another was not activated.

I cant log in to activat 2nd SIM card because forgot email address for that card. 

I need somehow to retrieve email and password to be able to activate that SIM.

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Re: Forgoten user name and password

The Legend
Posts: 16,624
‎28-11-2020 07:05 PM
Then, as I said above, you'll have to contact 48 support and ask them about the email address associated with the second SIM.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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