28-03-2016 08:38 AM - last edited on 02-03-2024 09:20 AM by dalyer
29-03-2016 11:45 AM
28-03-2016 09:42 AM
28-03-2016 09:44 AM
28-03-2016 10:32 AM
28-03-2016 10:37 AM
29-03-2016 11:22 AM
Any update?
29-03-2016 11:45 AM
29-03-2016 11:59 AM
Glad you figured it out.
The phone's call log will often clarify in such situations but otherwise you can always ask 48 support for clarification/call logs if needed.
02-03-2024 12:23 AM
02-03-2024 08:56 AM - edited 02-03-2024 09:23 AM
You're replying to an 8 year old thread which seems odd... Especially since the matter referred to in the original thread is no longer relevant (there's no longer a call minutes allowance that decreases as you make calls - all calls up to the relevant fair usage limit are automatically included in a monthly membership plan call minutes allowance).
Anyway...
Do you have an active membership with a non-zero data allowance balance?
Your My48 account Dashboard will clarify:
You need both in order to use mobile data.
What does your Transactions page say about your recent payment/top-up:
Topping up your cash credit balance isn't sufficient assuming that's what you mean by "top up 30 euro".
You may need to buy a membership or data add-on.
See here:
48 isn't like other pay as you go packages where you just add cash credit in other to use services.
It's based on buying a monthly membership that provides the main service allowances (call minutes, texts, mobile data).
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com