48 Community

library1 · ‎08-05-2017

Hi, I bought a new sim free phone and put my old sim card in it but it won't allow me to phone or text. The message says, No Sim or Sim Error. Can anyone help me please. Thanks

dalyer · ‎09-05-2017

If your SIM is a nano then it'll be too small to fit into the new phone and the size difference would be obvious.

What make and model of phone were you using before?

Did you try the other suggestions that I made above?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎11-05-2017

Did you get anywhere with this?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

library1 · ‎11-05-2017

Hi,

I'm still waiting on the new sim, I'll update you when I receive it.

library1 · ‎11-05-2017

Hi, the new son fits but when I try to phone it says, Not Valid Sim. What should I do

dalyer · ‎11-05-2017

What is the exact message?

Did you activate the replacement SIM?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

library1 · ‎12-05-2017

I activated the new but message says, Unable to connect, please insert a valid sim card

dalyer · ‎12-05-2017

All I can suggest is you try the new SIM in another unlocked phone if possible.

If it works there then the problem is the phone and you'll need to contact Argos or Alcatel support for more assistance.

I cannot find anything useful when Googling the phone make and model and either of those error messages.

Did you try contacting 48 support also?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎12-05-2017

By the way - just to eliminate one other thing - you are inserting the SIM correctly - i.e. so that the SIM contacts make contact with the SIM tray contacts?!

Apologies if that sounds stupid but some people have managed to do it the wrong way...

To be honest the behaviour of the phone so far suggests to me that it is locked to some network even if it should not be.

I'd be inclined to go back to Argos and ask to try another one or something like that.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

library1 · ‎12-05-2017

Hi, we tried my sim in another phone and it worked and then put it in my new phone and my phone now works! Thanks for all your help.

dalyer · ‎12-05-2017

You mean it's now working in your new Alcatel Pixi 4?!

That's great - even if it's still a bit mysterious!

Anyway - glad it's working if that's the case now.

Remember to configure your internet settings if you have a data allowance that you want to use:

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

library1 · ‎12-05-2017

Yes, the Alcatel pixi, great news, cheers

48 Community

New phone and can't text or phone