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Can't log in

duffy180
Newcomer

‎13-05-2017 11:56 AM - last edited on ‎13-05-2017 12:59 PM by The Legend

My cousin recently joined 48, she got the SIM card sent out and I personally activated the SIM card. We got an email sent out comfirming the sim has dispatched. When she goes to log in it says wrong details, and it says it can't send an email to the address.

 

<personal details removed>

 

Thank you for you help

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2 REPLIES 2

dalyer
The Legend
The Legend

‎13-05-2017 12:59 PM

 

If she registered her account using her email address then that email address and the password that she chose should allow her to log in.

Are you sure that she didn't register with one email address and is trying to log in with another?

If not then you probably need to contact 48 support about this (see option #3 here or the chat option when available):

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎13-05-2017 06:22 PM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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