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Accepted Solution

Lost Phone

Newcomer
Posts: 3
‎26-05-2021 03:06 PM

I have been with 48 since 2016.  I have lost my phone.  Will I be able to get New SIM with my old Number?

Finbar

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Accepted Solutions

Re: Lost Phone

The Legend
Posts: 17,183
‎26-05-2021 03:52 PM
Yes.
Go to

My 48 account > My Profile > Reorder SIM > SIM lost or stolen

https://48.ie/my48/settings

Hope this helps

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

View solution in context

Posted from Generic Android 2.0
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Re: Lost Phone

The Legend
Posts: 17,183
‎26-05-2021 03:52 PM
Yes.
Go to

My 48 account > My Profile > Reorder SIM > SIM lost or stolen

https://48.ie/my48/settings

Hope this helps

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Lost Phone

Newcomer
Posts: 3
‎29-05-2021 01:30 PM
Thanks, This is te correct solution. I have ordered repplacement SIM
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Re: Lost Phone

The Legend
Posts: 17,183
‎29-05-2021 03:38 PM
You're welcome.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Lost Phone

Newcomer
Posts: 2
‎18-03-2022 12:31 PM
I lost my phone
Posted from Samsung SM-A127F
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Re: Lost Phone

Newcomer
Posts: 2
‎18-03-2022 12:31 PM
How do I stop sim card
Posted from Samsung SM-A127F
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Re: Lost Phone

The Legend
Posts: 17,183
‎18-03-2022 07:54 PM

See here

 

https://community.48.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Lost Phone

Newcomer
Posts: 1
‎11-09-2022 10:36 AM
I have lost my phone - want to order a new sim but can I keep my number ? If so do I click lost or stolen block sim or re order sim . I need to keep my number
Posted from Apple iPhone
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Re: Lost Phone

The Legend
Posts: 17,183
‎11-09-2022 12:09 PM

Either option will keep your existing number.

But to stop somebody using your phone/SIM you should probably select "block SIM" to disable it.

 

https://community.48.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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