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signal only with wifi on

amandaomi
Newcomer
Updated nexus 5 to 5.0. Coverage bar has exclamation mark in it since. Receiving no notifications, emails, no access to Internet, etc unless I have wifi connected. Coverage bar has no exclamation mark with wifi connected. Phone also dropping signal, in that case I manually sign back into 48, with above issues still remaining. Any ideas/suggestions? Thanks
4 REPLIES 4

dalyer
The Legend
The Legend

Sounds like the update may have lost your internet/APN settings and you need to configure these again and enable data roaming.

See here:

 

http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

KateM8091
Newcomer
 

KateM8091
Newcomer
hey, having the same problem and changing the APN didnt work.

What problem exactly?

No signal/network connection at all?

If so then if you do a manual search for networks can you see and connect to 48?

Did this work before?

Or are you just joining 48?

Is the SIM activated?

Is the phone unlocked for use on any network?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.