48 SIM Activation and Plan Issue

[BhagyaP6765]

Hi 48 Support,

I recently transferred my Vodafone number to 48. My phone shows a signal, but I cannot make calls or use mobile data.

My My48 account says “You’re missing an active plan”. However, when I try to activate my €9.99 plan, it says I already have an active plan.

I have been waiting for a long time, but my SIM is still not working. Could you please check my account, plan activation and number transfer, and help me get my service working?

Thank you.

[dalyer]

> My My48 account says “You’re missing an active plan”. However, when I try to activate my €9.99 plan, it says I already have an active plan.

You'll need to contact 48 support about this.

It sometimes happens to some new users for some reason that has never been explained. 

Nobody here on the Community Forum can do anything for you about this. 

Only 48 support.

See the links in my signature below.

Is the correct phone number displayed on your My48 account?

• https://48.ie/my48/settings/my-details

Does your My48 account dashboard say that you have an active plan? 

• https://48.ie/my48

What happens when you try to make a call?

Any error messages? 

Are your APN settings configured correctly for mobile data to work? 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...