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Mobile data down

zg3409
Visitor

My mobile data is down, calls work ok, only can message here as I am back home on home wifi, 5G was work8ng all week for me but nothing today

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

Are your APN settings configured correctly?

What sort of messages are you referring to above?

SMS/MMS messages don't depend on mobile data to work. 

Are you on a legacy plan with a limited mobile data allowance? 

If so then maybe you've used up your mobile data allowance and need to buy a mobile data add-on if you want to continue using mobile data for the rest of the membership month?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).

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3 REPLIES 3

dalyer
The Legend
The Legend

Are your APN settings configured correctly?

What sort of messages are you referring to above?

SMS/MMS messages don't depend on mobile data to work. 

Are you on a legacy plan with a limited mobile data allowance? 

If so then maybe you've used up your mobile data allowance and need to buy a mobile data add-on if you want to continue using mobile data for the rest of the membership month?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).

Got it working in the end myself after an hour of chat support not fixing issue

What was the fix/resolution in case it might help others in the same situation? 

You marked my post as the solution so was that it?

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).