existing member registering new sim

[Anon]

I am already a member of 48. I lost my phone recently and requested a replacement sim . It will not let me register my new sim as it says the old one is "still active". But when i sent away for the new sim i was told that the old one had been deactivated.. What is going on? I need my phone up and running asap.

Any help would be greatly appreciated. Ive read all of the FAQ's already. They weren't of any help.

Katie

[dalyer · Accepted solution]

Does this key post not explain things to you?

You need a new SIM?

If not then contact 48 support for assistance.

Hope this helps.