Solved: existing member registering new sim - 48 Community

I am already a member of 48. I lost my phone recently and requested a replacement sim . It will not let me register my new sim as it says the old one is "still active". But when i sent away for the new sim i was told that the old one had been deactivated.. What is going on? I need my phone up and running asap.

Any help would be greatly appreciated. Ive read all of the FAQ's already. They weren't of any help.

Katie

1 ACCEPTED SOLUTION

Does this key post not explain things to you?

You need a new SIM?

If not then contact 48 support for assistance.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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1 REPLY 1

Does this key post not explain things to you?

You need a new SIM?

If not then contact 48 support for assistance.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.