I've tried to use your webchat feature across different platforms all morning and it won't come up, just a survey. I need to speak to an agent and I'm struggling to get in touch with anyone. I got in touch with someone on Twitter but they haven't replied for 30minutes now. What can I do?
Hi can you send me a link to webchat? Need to speak to support and there is no link I can find on site for Webchat, only to "ask community" yet it gives webchat hours etc, just no button/link to this service!
There's no direct link to the chat.
It just appears (or, more likely, disappears!) on certain pages.
Seems to be missing right now.
I have no idea why it's so hit and miss - and mostly miss lately... :-(
Unfortunately the chat facility seems to be very hit and miss - and more miss than hit these days as far as I can see... :-|
It appears for me very sporadically and very seldom.
Sorry I cannot be of more help.