Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Web chat down?

Visitor
Posts: 6
‎24-09-2020 11:42 AM

I've tried to use your webchat feature across different platforms all morning and it won't come up, just a survey. I need to speak to an agent and I'm struggling to get in touch with anyone. I got in touch with someone on Twitter but they haven't replied for 30minutes now. What can I do?

 

Reply
0 Likes
Highlighted

Re: Web chat down?

Visitor
Posts: 6
‎24-09-2020 11:59 AM
Issue Resolved: Web chat magically appeared, I got the assistance I needed - Thanks!
Reply
0 Likes
Highlighted

Re: Web chat down?

The Legend
Posts: 15,538
‎24-09-2020 12:03 PM

Email support@48months.zendesk.com perhaps?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes
Highlighted

Re: Web chat down?

Newcomer
Posts: 1
‎01-10-2020 05:41 PM

Hi can you send me a link to webchat? Need to speak to support and there is no link I can find on site for Webchat, only to "ask community" yet it gives webchat hours etc, just no button/link to this service!

Reply
1 Like
Highlighted

Re: Web chat down?

The Legend
Posts: 15,538
‎01-10-2020 05:46 PM

There's no direct link to the chat.

It just appears (or, more likely, disappears!) on certain pages.

Seems to be missing right now.

I have no idea why it's so hit and miss - and mostly miss lately... :-(



I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes
Highlighted

Re: Web chat down?

The Legend
Posts: 15,538
‎01-10-2020 05:48 PM

Oh - it just reappeared on this page (using Chrome on a laptop in case it doesn't appear on mobile?!) now for me but I can't link directly to the chat unfortunately.

 

https://48.ie/help



I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
1 Like
Highlighted

Re: Web chat down?

Visitor
Posts: 5
‎02-10-2020 12:14 PM
Hi, Webchat in not coming up at all for me? I'm having an issue with not receiving calls and texts from 3 network?
Posted from Samsung SM-A750FN
Reply
0 Likes
Highlighted

Re: Web chat down?

The Legend
Posts: 15,538
‎02-10-2020 01:46 PM

Unfortunately the chat facility seems to be very hit and miss - and more miss than hit these days as far as I can see... :-|

It appears for me very sporadically and very seldom.

Sorry I cannot be of more help.



I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes

Announcements
Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community