Updating payment card details for multiple plans

[NiallL9707]

I manage payment (as a parent) for three 48 mobile plans. I recently updated the payment card for two of those plans (one 48.ie account). I don't recall the login details for the third plan (a separate 48.ie account, I think) in order to update the payment card. No resolution from support 'agent' chat. No response to an email enquiry. Any suggestions for how I might resolve this?

[dalyer · Accepted solution]

You'll have to persist with 48 support to get access to the other account. 

Nobody here on the Community Forum can help with this unfortunately.

If you're not happy with the service from support then you could consider making a formal complaint.

• https://48.ie/legal/code-of-practice

If you need to contact support then see the links in my signature below.