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Unlocking Replacement Sim on phone

lisa_g93
Visitor

Hi there, 

 

Ordered replacement sim 2 weeks ago, activated it last night, cannot unlock Sim on an old phone with the sim pins provided by you. Phone tells me I've 3 attempts remaining when entering sim pin. Entered pin but screen shows "unlocking" for ages that the home screen locks. When I unlock, it gives me a other 3 attempts without telling me the pin I entered was wrong. Is the problem with the phone or my replacement sim? 

 

If I buy a cheap phone would my new replacement sim work in it? And what phone could I buy? Anything that is unlocked so something from carphone warehouse?

 

I would be really thankful for a reply soon 

 

thank you x

10 REPLIES 10

dalyer
The Legend
The Legend
Did you get any further with this?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.